Legal notice

GDPR – PRIVACY POLICY

We thank you for your interest in our company, website, services, and/or products.
When you choose to engage with us and use the services of our company (hereinafter referred to as KLAUS-CRYSTAL SRL), you entrust us with personal information about yourself (referred to as personal data), and we thank you for your trust.
Protecting and ensuring the confidentiality of your personal data is a key priority for us. We strive to store your data securely and to process it with care. This document (hereinafter referred to as the "Privacy Policy" or "this Document") explains clearly and transparently how we handle your data. Please read this document alongside our Terms and Conditions.

This Privacy Policy informs you about the processing of your personal data in relation to your visit to our website: www.plateraromania.com and your use of any additional services provided by KLAUS-CRYSTAL SRL.
By visiting our website, purchasing our products and/or services, or interacting with us by any means, you agree to this Privacy Policy.
If you do not agree with the terms of this Document, please do not use our services.

We guarantee the protection of personal data in full compliance with applicable national and European laws.
You will not receive promotional messages after unsubscribing from this service, and your data will not be used for any purpose other than those outlined in this document.
Our communication with you is solely intended for processing and fulfilling orders and may include contact to complete a pending order.

KLAUS-CRYSTAL SRL acts as the data controller within the meaning of the GDPR, for all personal data processing activities.

1. Introduction. Definitions

1.1 Purpose of the Privacy Policy

This policy explains what information we process (collect, use, share), why and how we process it, your rights under the GDPR, and how you can update, manage, export, or delete your personal data.
We act as a data controller and are legally obliged to provide this information. This policy applies across all our online presences.

1.2 Who are we?

  • Company Name: KLAUS-CRYSTAL SRL

  • Registered Office: Constanta, Aleea Murelor 10A

  • Trade Registry Number: J13/2691/2005

  • VAT Code: 17884688

  • Email: plateraromania@gmail.com

1.3 Who are you?

You are the data subject, i.e., a natural person whose personal data is processed. This includes customers, potential customers, website visitors, or any individual with any form of relationship with us.

1.4 Definitions

  • Personal data: Any information relating to an identified or identifiable natural person.

  • Processing: Any operation performed on personal data, whether or not by automated means.

  • GDPR: EU Regulation 2016/679 on data protection and privacy.

  • Controller: KLAUS-CRYSTAL SRL

  • Data subject: Any individual whose personal data is processed.

  • Consent: Freely given, specific, informed, and unambiguous indication of the data subject's agreement.

  • Anonymization: Irreversible removal of identity from data so the individual cannot be identified.

1.5 Third-party services

This Privacy Policy does not apply to third-party websites or applications that may be linked from our site. You are encouraged to review their privacy policies before submitting any data.

1.6 Complaints

If you have any concerns about your data, please contact us first. If not resolved, you may contact the Romanian Data Protection Authority:

  • Name: National Supervisory Authority for Personal Data Processing

  • Address: B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, 010336, Bucharest

  • Phone: +40.318.059.211 / +40.318.059.212

  • Email: anspdcp@dataprotection.ro

2. Personal Data and Its Processing

2.1 What data we collect and how we use it

We may collect and process the following categories of personal data:

  • Category A – Identification Data: Name, company name, registration number, username, job title, gender, language, country, etc.

  • Category B – Contact Data: Billing and delivery addresses, email, phone number

  • Category C – Profile and Usage Data: Username, password, order history, preferences, survey responses

  • Category D – Financial/Transaction Data: Payment details, account/card information, purchase history

  • Category E – Marketing and Communication Data: Preferences for receiving marketing communications

  • Category F – Automated/Technical Data: IP address, login data, browser type, plugins, operating system, time zone, etc.

We do not collect any Special Categories of Personal Data (e.g. race, religion, biometric or health data, or criminal records).

2.2 What if you don’t provide your data?

Some data is required for us to deliver services or enable functionality. If you choose not to provide the requested data, you may not be able to register or benefit from certain services.

2.3 Why we collect your data (Purposes)

Examples include:

  • Registering as a user

  • Providing access to content and services

  • Improving our products, services, and user experience

  • Fulfilling contracts

  • Customer support and communication

  • Marketing and advertising

We will only use your data for the purposes for which it was collected, unless another compatible reason arises.

2.4 Legal Grounds for Processing

We process your data based on:

  • Your consent

  • The contract we have with you

  • Our legitimate interests

3. Data Disclosure and Transfers

We may share your data with business partners or third parties under strict data protection agreements. Transfers outside the EEA will only occur where:

  • The country is deemed “adequate” by the EU Commission

  • Standard contractual clauses (SCCs) are in place ensuring data protection

4. Data Retention

We retain personal data:

  • For 5 years after your last interaction with us

  • For 10 years for invoicing data (as required by law)

After this period, data will be securely deleted or anonymized for research or statistical use.

5. Data Security

We implement physical and electronic safeguards:

  • Internal policies and periodic audits

  • Data minimization practices

  • Limited access on a need-to-know basis

  • Regular data backups

  • Staff training

  • Anonymization where possible

While we strive to ensure data security, no system is fully secure. In case of data breaches, we will act promptly and transparently.

6. Your Rights under the GDPR

You have the right to:

  • Be informed about how your data is used

  • Access your data

  • Correct inaccurate or incomplete data

  • Erase your data ("right to be forgotten")

  • Restrict data processing

  • Data portability

  • Object to processing

  • Not be subject to automated decisions with significant effects

  • Seek legal remedy

To exercise these rights, email us at plateraromania@gmail.com.
We aim to respond within 30 days. If we are unable to identify you, we may request additional information.

7. Changes to This Policy

This Privacy Policy may be updated occasionally. We will notify you via website or email. The latest version will always be available and valid from the date of publication.
Last updated: 01/01/2023