Privacy policy

Privacy Policy

We are committed to securely managing the personal data you provide to us and using it only for the purposes specified below.

Use of Personal Data

We will use your personal data for the following purposes:

  • Improving the website experience: We will handle your personal data with care and will not use spam methods. You can decide when and how to receive messages from us.

  • Order processing: We use your data for billing, order shipping, and sending order status updates.

  • Compliance with legal obligations: We use your name, billing address, and email to issue tax invoices.

  • Newsletter communication: If you have given your consent, we will send you news, offers, and useful information. You can unsubscribe at any time.

  • Order status updates: Automated messages will be sent as long as there is an active order.

  • Contact for additional order details: We may contact you if we need extra details to complete your order.

  • Responding to inquiries: We will respond to any questions regarding our products or your order.

Data Collection

We collect personal data when you:

  • Place an order for products

  • Create an account on our website

  • Subscribe to our newsletter

  • Contact us for information about products or orders

  • Participate in contests or surveys

  • Visit or browse our website

Data We Process

We may process the following data:

  • Name, address, phone number, email address

  • Data required for payment processing (excluding card data)

  • Contact information and communication content

  • Customer account information (e.g., order history)

  • Recordings of phone conversations with our consultants, with your consent

Online Advertising

Online ads may be personalized based on your browsing history.
You can opt out of interest-based advertising by disabling cookies.

Data Disclosure to Third Parties

We do not sell your personal data to third parties. We may share information with:

  • Courier companies for order delivery

  • Hosting and e-commerce service providers

  • Marketing platforms (e.g., Google, Facebook, Mailchimp)

  • Government authorities for legal compliance

Data Retention

We store your information only as long as necessary to provide quality services.

Your Rights

  • Right to rectification: You may request to modify, delete, or update your data via email at plateraromania@gmail.com

  • Right of access: You may request a copy of your data via email

  • Right to object: You may object to data processing

  • Right to erasure: You may request deletion of your data

  • Right to opt-out of marketing: You can unsubscribe from newsletters at any time

Cookies

We use cookies to track your navigation on the site and to enhance your browsing experience.

What is a cookie?

A cookie is a small file composed of letters and numbers that is stored on your computer or mobile device. Cookies may be session-based (temporary) or persistent (stored on the hard drive).

Benefits of Cookies

Cookies offer a pleasant browsing experience and help customize services. They can store preferences, language, shopping carts, and relevant ads.

Cookie Lifespan

Cookie duration may vary from session-only to persistent.

Third-Party Cookies

Some site features may use cookies placed by third parties (e.g., Google Analytics, Facebook).

Types of Cookies Used

  • Performance cookies: Save user preferences

  • Visitor analytics cookies: Used for anonymous statistics

  • Registration cookies: Indicate whether you have an account or not

Security & Privacy Concerns

Cookies are not viruses and cannot run programs. However, they can be used negatively (e.g., for tracking). For safe browsing:

  • Customize your browser settings

  • Install and update anti-spyware tools

  • Keep your browser updated

How to Disable Cookies

Disabling cookies may affect site functionality. Cookie settings are typically found under “options” or “preferences” in your browser.

Who We Are

Klaus-Crystal S.R.L.
Email: plateraromania@gmail.com

What Are Personal Data?

Personal data are unique pieces of information that identify or could identify a natural person.

Collected Personal Data and Purpose

We collect personal data to respond to your requests. This includes your name, email address, phone number, and IP address (stored for security reasons).

Legal Basis for Data Processing

The legal basis for processing your data is your explicit consent, necessary for providing our services.

Purpose of Data Collection

Data is used to:

  • Respond to your inquiries

  • Issue tax invoices

  • Analyze website traffic